Refund policy

Returns & Refunds

We hope every Once Again Press story brings a little beauty and enjoyment to your reading time. Because our shop offers both digital products and books printed especially for each order, return eligibility varies by product type.

Digital Products

Digital products, including ebooks and other downloadable content, are generally non-refundable once purchased or delivered. If you experience a technical problem accessing your purchase, please contact us and we will be happy to help.

Printed Books

Our printed books are produced on demand especially for each order. Because of this, we generally cannot accept returns or exchanges for change of mind, ordering the wrong item, or other preference-based reasons.

If your book arrives damaged, defective, or incorrectly packaged, please contact us within 30 days of the shipment date with your order number and photographs clearly showing the issue. Qualifying issues will be reviewed for a replacement copy.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible. Once an order has entered production or a digital product has been delivered, we may be unable to cancel or modify it.

Questions or Problems With Your Order

If something isn't right with your order, please contact Once Again Press through our Contact page. We want every reader to receive what they ordered and will do our best to resolve genuine order problems promptly.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.